GlassesUSA.com 4+

I am a VERY happy customers … and I tell others to use the prescription scanner and order lenses here online …Reasonable prices high quality lenses and express delivery… never buy my prescription glasses or sunglasses elsewhere… for the past 10 years... I have even bought my prescription contact lenses from here :) it’s great!!!

Hi,

Thank you for your enthusiastic review. We're delighted to hear how much you enjoy shopping on our site for your eyewear needs.

Yours truly,
GlassesUSA.com

The app is a great concept and has an organized layout. Although, I absolutely hate the fact that every time I try to filter the search it freezes up, causing me to close and reopen the app until it eventually works. Also, the app automatically attaches the worst available coupon they offer onto your order. So, if you’re not aware of the best available coupons you’ll end up spending more money than you should.

For example: I added 2 pairs of prescription glasses to my cart and it automatically attached a 30% off coupon. 30% off is awesome—but only if you don’t know about their buy one get one free offer… so if you get this app make sure you research the best offers to save a lot more!

Overall, I like the app just enough to continue using it, but I’ll also use other eyewear apps as well. This app isn’t the greatest out there, so it’s definitely not really competing with other apps that have the same concept.

Hi Allyson,

We're sorry if you encountered any difficulties while placing your order and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.


At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us

Our discount coupons do have limitations and the details are listed. These limitations are based on the frame and the lens package being ordered. Only one discount coupon per order can be applied. The following link contains detailed information on our promotional discount coupons: https://www.glassesusa.com/coupons-and-promotions


Our apologies for any inconvenience and we hope that you will enjoy your new glasses.

Yours truly,
GlassesUSA.com

I’ve never left a negative review on a company but this place so far is a scam. First I made an or in February. The order said 3 days for production. 15 days later still not done. Contacted them multiple times and the same generic response “your glasses didn’t pass our quality control and we are having them remade” 20 days later I contact and tell them I just want my money back. They send my order to their returns department I get everything in order for a refund, said it would take 3-5 days, 3 days later they contact me begging me to reorder and get a discount instead of getting my money back and that they would put the glasses into urgent production and upgrade shipping. After them begging I said ok. Got a new order number and it said 3 days, now at day 10, no money back, no glasses, and guess what their response was, “sorry about this but your glasses didn’t pass our quality control” literally the same exact word for word answer as the last time. Definetly do not order from this place!

Hi,

We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.

Thank you for bringing this issue to our attention. We are always looking for ways to improve our service and your feedback is an invaluable part of the process.

Our apologies, again, for any inconvenience and thank you for your patience.

Yours truly,
GlassesUSA.com